Llumina Press

Your employees say they will abide by the contract, then follow thru with take away.
I asked to work on the book cover, was told okay. It never happened until 2/3 of the way thru the project and no one would answer to that not happening.
Estimates are made of when a process will be completed, then it's anybody's guess as to when it will actually occur.
Communication is abrupt and lacks details.
The owner said she believes in a quality product, then tries to sell the author on ---just take it as is, we can fix it later.
Intimidation and browbeating are their methods of operation.