Infinity Growth Lending

They got me too Victoria Venice was my loan rep told me they needed $1000 collateral after I paid them that they said they needed another $2400 for insurance purposes when I told them I don't have it can I get a refund they said ok it will take 10 business days well its been more than 10 business days and I have called them several times and no one picks up the phone or ever calls me back.