I purchased a charm and paid for it with my credit card and also paid $10 for 2 day shipping on I never received the charm. I purchased on Feb 19.2011 and I still do not have. I tried to email and the email failed twice. I tried to call the customer service number and was given a 900 number and was told that $2.00 would be added to my phone bill and I called the 900 number and was informed that it was directory assistance. I tried several times and same thing happen. Please do not buy anything from these people as it is a scam. I am going to try and dispute the charges off my credit card.